FAQS

1. What is incentaHEALTH?

At incentaHEALTH we make HEALTH rewarding. Since 2003 we have been helping individuals achieve and maintain good health through daily coaching on healthy eating and active living.

  • Coach:Eat healthy and be active with the support of daily coaching and app access. Includes 6 daily meal suggestions from a Registered Dietitian, exercise plans, videos and audio guides from a Trainer, a weekly grocery list, access to coaches and more.
  • Healthy Selfie Progress Tracking:Track your progress with private, photographed weigh-ins at home with the incentaHEALTH Smart Scale (included with Premium subscriptions). See yourself transform with your private Healthy Selfie photo gallery. Your Healthy Selfie is used to track your progress and earn you rewards for weight improvement!
  • Reward:Earn cash rewards for achieving and maintaining a healthy weight. See the cash rewards section for more information.  *Rewards only available with Premium subscriptions.

2. How do I join?

Click the ‘Join Now’ button and select a subscription option. Once you purchase a subscription you will receive a welcome email with your username and temporary password. Upon logging into your account, you will be prompted to complete your profile.

3. How much does it cost?

The incentaHEALTH program costs $19.99 a month. Save 25% ($14.99 a month) with our annual subscription and pay $180 for the entire year. All subscriptions include a $129 start-up fee for your welcome wellness kit which includes your incentaHEALTH Smart Scale.

4. What features are included with my subscription?

Your membership will put all the tools for better health into the palm of your hand. You’ll gain access to:

  • Daily health coaching by app, email, text or web
  • Cash rewards for health improvement every 90 days
  • HEALTHspot Smart Scale to track weight, body fat % and BMI
  • 6 daily meal suggestions from an R.D.
  • Daily exercise plan from a Personal Trainer
  • Exercise videos and cardio audio guides
  • Guided meditations
  • Access to health coaches by phone or email
  • Healthy Selfie progress tracking
  • HEALTHpoints prize drawings
  • User-generated challenges
  • And more!

5. How do I manage my account settings?

You can update your program settings, mailing address, email address and more under settings in the app. To update online, click on your profile picture in the top right corner and select ‘Manage Profile’.

6. How do I manage my subscription?

You can manage and view your subscription here. If you have not already, you will need to create a separate account to manage your subscription online. You can view payments, see your upcoming renewal date, update credit card information, and cancel through the manage subscription page. You can also contact a Health Coach for subscription management assistance at 800-694-0352 or personal.trainer@incentaHEALTH.com.

7. When will I be charged?

Upon checkout you will be charged. Your subscription will automatically renew every month or year (depending on your subscription) on the anniversary date of purchase unless you cancel prior to the renewal date. You can cancel your subscription at any time online, by calling us at 1-800-694-0352, or emailing us at personal.trainer@incentaHEALTH.com

8. What is your warranty policy?

We warrant the original purchaser that your incentaHEALTH Smart Scale shall be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. To request a replacement product covered under the warranty policy, contact info@incentaHEALTH.com or 800-694-0352.

9. What is your refund policy?

We offer a 30-day refund policy on your first month of a monthly subscription, annual subscriptions and for scale purchases. You must submit a refund request within 30-days of your initial purchase date. Recurring monthly (after your first month) charges are non-refundable. You may cancel your subscription, but we will be unable to issue a refund for that month. If you purchased an incentaHEALTH Smart Scale or received a Scale or equipment as part of your subscription purchase, the equipment must be returned, and the return shipping fee will be deducted from your refund. The refund will be issued upon receipt of returned equipment. All shipping fees are non-refundable.

10. How often will I receive coaching?

The incentaHEALTH app puts the resource for better health at your fingertips. The health tips, exercise plans, meal ideas, meditations and more are available immediately in the app. You will receive one email per day. If daily emails are too much, you can select to receive the weekly emails by adjusting your profile settings. If you choose the text message option, you can receive up to three text messages daily, depending on your personal preferences, that correspond to a messaging theme (General, Nutrition, and Exercise). Each text message will be sent at the time specified by the member. You will never be sent an unsolicited email; all of your information will be kept strictly confidential. The only emails you receive will be from the incentaHEALTH team.

11. What if I forgot my username or password?

Click the reset username or reset password link in the app. You can also contact a Health Coach at 800-694-0352(Monday-Friday, 8:00am-5:00pm) and we can confirm your password with you this way. For security reasons, we cannot provide your password to you via email. Remember, our password is case sensitive.

12. What happens after I complete one year in the program?

Congratulations on completing your first year! Your subscription will automatically renew unless you cancel it. You will continue to receive the coaching emails and/or text messages unless you choose otherwise. At the start of each new year, your baseline weight will reset, and your reward level will be set back to $0. If you weighed in during your fourth quarter of the previous year, this weigh-in will automatically be used as your new baseline weight for the new year. If you did not complete a weigh-in during your fourth quarter of the previous year, you will need to record a new baseline weight. If your new baseline weight still equates to a BMI of 25 or higher, you will still be eligible to receive cash rewards for the next year. If your new baseline weight equates to a BMI less than 25, congratulations you have reached a healthy weight! We encourage you to continue your participation in the program. The daily coaching with exercise videos, meal ideas, and more will help you as you work towards maintaining your new healthy weight. Participation alone can qualify all members for HEALTHpoint prizes; however, with a healthy weight you will not be eligible for the cash rewards. You can manage your subscription here, or give the Health Coaches a call at 800-694-0352.

13. What if some people don’t need to lose weight – can they still participate?

Of course! The program also encourages people to maintain a healthy weight, whether the member reaches a healthy weight through the program or has a healthy weight prior to joining the program. All members in the program will be eligible to win great prizes by accruing HEALTHpoints through program participation (i.e. physical activity tracking, participating in challenges, quarterly weigh-ins). Whether you’re looking to lose weight or maintain a healthy lifestyle, our daily meal ideas, exercise plans, and resources can help you achieve your goals. 

14. What if I miss a weigh-in deadline?

Your status in the program will not change in any way and you will not miss out on any rewards in future quarters. Your remaining weigh-in deadline dates will remain the same and if you are eligible for a cash reward based on your weight improvement, you will still be able to weigh-in during the following quarters to qualify for rewards.

If you don’t weigh-in before a weigh-in deadline, you will simply not be eligible to receive a reward that quarter. Since you have the entire three-month quarter to complete a weigh-in, your weigh-in deadlines are not flexible, and no extensions will be offered.

REWARDS

15. How much money is earned?

Cash rewards are distributed quarterly and will be awarded to members who achieve weight improvement according to the below structure:

% of Weight Improvement and Quarterly Cash Rewards

  • 5% = $15
  • 10% = $30
  • 15% = $45
  • 20% = $75
  • 25% = $105
  • 30% = $150

16. How do I receive my reward?

Rewards are distributed quarterly, based on your individual start date in the program. You can view your weigh-in calendar on your account. Members who earn cash rewards will receive instructions on how to claim their reward by email, app, or text. You can also access this information on your account. There is the option to receive a virtual or physical card. If/when rewards are earned in subsequent quarters, a new digital reward will be generated, and you will be notified accordingly.

17. How do I claim my reward?

Your reward card link and PIN can be found on your account and in the notification email. Click the unique reward card link from your email or the ‘Manage Rewards’ button on your account. You will be prompted to enter your PIN. Click on the link displayed under “Redemption Instructions” to select your reward. This is where you can choose between a digital or physical reward card. A reward must be claimed in 90 days. All rewards expire within 6 months of being generated. A video of this process can be accessed here.

18. How can I use my digital reward?

You will be given a reward card number with a CVV and expiration date. You can manually enter this card for any online purchases or print off and bring it to a physical store where they can manually enter your card information.

19. If I choose a physical card, how long will it take to arrive?

Your physical card, if selected as preference, should arrive in the mail in 7-14 business days. You will receive a confirmation email from our card vendor once your card has been mailed out.

20. What if I lose my physical card?

Call Online Rewards at 1-877-325-8444. A representative is available from 8am-6pm CT.

21. How do I check my card balance and transactions? Where do I find my card number?

Click on your unique reward card link from your email, or the ‘Manage Rewards’ button on your Weigh and Win account. You will be prompted to enter your PIN. After entering your PIN, you’ll be sent a verification code to the email you provided when you selected your reward preference. After entering the verification code, you’ll be able to view your card information, card balance, and transactions.

22. When do my rewards expire?

A reward must be claimed in 90 days. All rewards expire after 6 months from issue date

23. Is there a way to combine card balances?

There is no way to combine your rewards. A new digital reward will be generated every quarter you earn a reward. You can create a Digital Wallet to have all your rewards and balances available in one place.

24. How long can people earn money?

If weight improvement has been achieved and your starting BMI is 25 or greater, a member is eligible to receive a cash reward based on the amount of weight improvement. If weight is kept off, cash rewards can be received quarterly up to one year after program enrollment. If some or all of the weight is regained between weigh-ins, the cash reward will be reduced or eliminated in line with the reward structure goals. At the end of 12 months, the member’s baseline weight is recalculated, and the incentive structure starts over with the new baseline weight for the program year. If the member’s starting BMI is still greater than or equal to 25, the member may still receive rewards for another year in the program for achieving weight improvement.

25. Can I start over?

We can absolutely restart your daily coaching emails/text messages from the beginning, but we cannot reset your start date or change weigh-in deadlines. Your quarterly weigh-in deadlines are based on when you initially enrolled in the program and cannot be changed. If you would like to restart your emails, find ‘Program Day Counter’ under ‘Settings’ in-app. You can also contact the Health Coaches for assistance at Personal.Trainer@incentaHEALTH.com or 800-694-0352.

26. Are my weigh-ins private?

Your healthy selfies and weight measurements are saved on your own private dashboard and not shared externally. You have the option to share your weigh-in photographs and data to social media. A Health Coach will audit and view all weigh-ins prior to generating cash rewards to ensure members have proper weight readings and did not artificially influence their weight to create an inaccurate weight reading as per our User Agreement.

27. What are HEALTHpoints?

You can earn HEALTHpoints by engaging in the program. Tasks like weighing-in, opening your emails, and syncing an activity tracker will earn you points. Look under the HEALTHpoints section in the app or online to see what activities will earn you points and what prize drawings your subscription offers.

28. What Challenges are offered?

With your subscription you will gain access to our Challenge-A-Friend custom challenge features. It allows you to create their own custom challenges. Select the challenge type (Weight loss %, Weight Loss lbs., HEALTHpoints total, Steps Daily Average, Steps Total), the challenge time frame, and the prize type. Invite friends, family and coworkers to join the challenge. You set the rules and prizes.